Shipping & Returns

Switzerland & Liechtenstein

Free Shipping on all orders over CHF 150.00 🤩
Accessories: Free Shipping (CHF 0.00)
Swimwear products: CHF 5.00
Delivery: 2 - 5 business days

 
European Union

Accessories: CHF 10.00
Swimwear products: CHF 10.00
Delivery: 5 - 10 business days

 
Rest of the World

Accessories: CHF 15.00
Swimwear products: CHF 15.00
Delivery: 10 - 15 business days
  

 
Shipping policy

We know that you can not wait to get your hands on the goodies you purchase on Nellykini. We are just as excited as you are. That is why we try our best to pack and post your orders as soon as possible. After purchasing your products, we will immediately start the shipping process. Nellykini AG is not responsible for any lost, stolen or damaged shipments. All shipments are sent with a delivery confirmation from our logistic factory. All product prices includes handling & taxes, but excludes the costs of shipping. For customers outside of Switzerland, additional charges & taxes may apply. The buyer assumes all costs of duties & customs for all orders.
   

 
Return policy

It is absolutely important to us that you are completely satisfied with your order, which is why we offer a full store credit only if:

  • The item doesn't fit you

  • You want to change your size

Just keep in mind, in order for us to be able to accept your return it must meet the following requirements:

  • The item is unworn and in original condition

  • The item has absolutely no marks or stains (incl. makeup & spray tan)

  • The item is returned to us within 7 days from the date of receiving

  • All bodies must have the hygiene sticker in place

Important notice about our store credits: A Nellykini store credit is not a refund (!) and will be emailed to you in form of a gift card. We do not refund any money. You can use your store credit to purchase another item on our website or simply save it for later as it never expires. We offer direct product exchanges in our flagship store in Zurich!

Please note that all return shipping costs will to be covered by the customer except in cases, when the item is confirmed to be faulty by our team. For any type of returns please email us: info@nellykini.com. Be sure to include your full name and order number.

Afterwards please send your return to:

Nellykini AG
Spindelstrasse 2
CH-8041 Zürich
 

International Returns

Please contact our team info@nellykini.com with your return enquiry. Please note: Swiss returns will take approximately 2 - 5 business days from date of receiving. Returns from overseas can take up to 2 weeks - if you need this to be processed any sooner, please send us an email so we can help!
  

 
By shopping at Nellykini AG you agree to all our terms & conditions.