You Shop. We Ship.

Switzerland

Necklace Phone Cases:
Free Shipping:  CHF 0.00
Delivery: 2 - 5 business days

Swimwear & Gift Cards:
Standard Shipping: CHF 5.00
Delivery: 2 - 5 business days  

 
European Union

Standard Shipping: CHF 10.00
Delivery: 5 - 10 business days

 
Rest of the World

Standard Shipping: CHF 15.00
Delivery: 10 - 18 business days
 


 
Shipping policy

We know that you can not wait to get your hands on the goodies you purchase on Nellykini. We are just as excited as you are. That is why we try our best to pack and post your orders as soon as possible. After purchasing your products, we will immediately start the shipping process.

Nellykini is not responsible for any lost, stolen or damaged shipments. All shipments are sent with a delivery confirmation from our logistic factory. All product prices includes handling & taxes, but excludes the costs of shipping. For customers outside of Switzerland, additional charges & taxes may apply. The buyer assumes all costs of duties & customs for all orders.

 


 
Return policy

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a store credit only if:

  • The item doesn't fit you
  • You are not satisfied with the quality of your item
  • Or you have simply changed your mind

Just keep in mind, in order for us to be able to accept your return it must meet the below requirements:

  • The item is unworn and in original condition with all the tags still attached
  • The item has absolutely no marks or stains (including makeup and spray tan)
  • Bodysuits or swimwear must have the hygiene sticker in place
  • The item is returned to us within 7 days from the date of receiving

A Nellykini store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item or save your Nellykini store credit for later as it never expires! We offer direct exchanges in our Pop-Up Store!

Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. 

For returns + replacements please email us: info@nellykini.com.
Be sure to include your full name and order number.

Please send all returns to:

Nellykini KFG
Honeywell-Platz 1
8157 Dielsdorf
Switzerland
 


 

Refunds

We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund provided:

  • You notify us within 7 days from the date of receiving, providing a short description of the fault in your items along with pictures as proof via email to info@nellykini.com
  • Your claim of the faults have been reviewed and approved by our team

Please note: Once your refund has been approved by our team and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. If your refund has taken longer than this, please contact us so we can investigate the cause of the delay.

In the case that an item is faulty, we will be able to cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement. 

INTERNATIONAL RETURNS 

Please contact our team at info@nellykini.com with your return enquiry for instructions and please note: Swiss returns will take approximately 2 - 5 business days from date of receiving. Returns from overseas can take up to 2 weeks, if you need this processed sooner, please email us, so we can help!
 


 
By shopping at Nellykini you agree to all the above terms & conditions.