Shipping & Returns

Switzerland & Liechtenstein

Accessories:
Free Shipping: CHF 0.00
Delivery: 2 - 5 business days

Free Shipping over CHF 150.00 🤩 

Swimwear Products:
Standard Shipping: CHF 5.00
Delivery: 2 - 5 business days

Express Shipping: CHF 15.00 🚀 (Available soon again)
Orders must be placed until 16:00
Delivery: On the next day!

 
European Union

Accessories:
Standard Shipping: CHF 10.00
Delivery: 5 - 10 business days 

Swimwear Products:
Standard Shipping: CHF 10.00
Delivery: 5 - 10 business days

 
Rest of the World

Accessories:
Standard Shipping: CHF 15.00
Delivery: 10 - 15 business days

Swimwear Products:
Standard Shipping: CHF 15.00
Delivery: 10 - 15 business days
 

 
Shipping policy

We know that you can not wait to get your hands on the goodies you purchase on Nellykini. We are just as excited as you are. That is why we try our best to pack and post your orders as soon as possible. After purchasing your products, we will immediately start the shipping process.

Nellykini is not responsible for any lost, stolen or damaged shipments. All shipments are sent with a delivery confirmation from our logistic factory. All product prices includes handling & taxes, but excludes the costs of shipping. For customers outside of Switzerland, additional charges & taxes may apply. The buyer assumes all costs of duties & customs for all orders.
  

 
Return policy

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a full store credit only if:

  • The item doesn't fit you

  • You want to change your size

Just keep in mind, in order for us to be able to accept your return it must meet the below requirements:

  • The item is unworn and in original condition

  • The item has absolutely no marks or stains (incl. makeup & spray tan)

  • The item is returned to us within 7 days from the date of receiving

  • All Bodys must have the hygiene sticker in place

Store credit: A Nellykini store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item or save your Nellykini store credit for later as it never expires. We offer direct exchanges in our Store!

Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. For returns & replacements please email us: info@nellykini.com. Be sure to include your full name and order number.

Please send all returns to:

Nellykini AG
Spindelstrasse 2
CH-8041 Zürich
 

International Returns

Please contact our team at info@nellykini.com with your return enquiry for instructions and please note: Swiss returns will take approximately 2 - 5 business days from date of receiving. Returns from overseas can take up to 2 weeks, if you need this processed sooner, please email us, so we can help!
  

 
By shopping at Nellykini you agree to all the above terms & conditions.